Unlock the power
of your customer conversations

Unify communications across teams and attribute your marketing efforts to fuel a more efficient sales pipeline. Drive engagement, prove ROI, and reduce friction in your contact center.

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Increase Sales.
Gain Efficiency.
Drive Revenue.

image_features_lead-management Turn intelligence into action with CallTrackingMetrics. Our fully customizable suite of omnichannel lead management and sales enablement tools helps you drive stronger connections for your business and customers.

When you partner with CTM, you'll reduce costs and find new opportunities in your contact center with custom smart routing and automation, actionable AI conversation intelligence, closed-loop marketing attribution, no-code tech stack integrations, and more, so you can deliver personalized experiences from lead to sale.

Capture and qualify more leads today and never miss another opportunity. No matter your industry or business goals, CallTrackingMetrics can work for you.

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Omnichannel Tools

Track, route, and attribute every call, form, text, and chat on one platform and close the gaps in your data. Align teams around every customer interaction and drive engagement across the buyer's journey. Built to scale.

Conversation Analytics

Powered by AI. Unlock the stories hidden in your customer communications and measure sentiment with recordings, transcriptions, and scoring. Use Keyword Spotting to automate your insights discovery.

Routing & Automation

Engage leads quickly with inbound and outbound smart lead routing and follow-up automation. IVR menus, custom queues, geo routing, and more, so you can start your customer conversations faster.

Web-Based Softphone

Make and receive calls from anywhere. Provide a seamless customer experience without the expense of a traditional phone system. Use custom call scripts, live agent dashboards, and our Salesforce integration.

What Our Customers Are Saying

John Thornton, Black Propeller

“Adding CallTrackingMetrics to our toolkit has not only transformed our business, but we’ve also enjoyed an overall increase in ROI. In fact, since we began utilizing CallTrackingMetrics in 2014, our customer retention has risen by 70 percent.”

Vanessa Rodriguez, Crystal Cruises

“The professional services team was exceptional in activating our partnership very quickly. The process of setting up dynamic numbers insertion and transferring our phone numbers was seamless. We didn’t lose a single call throughout the process, and I always felt I had the support I needed if I had any questions.”

Jason Collar, Viking Pest Control

“The professional services team took care of confirming my set-up was accurate and helped build my account. I would absolutely recommend professional services to a colleague. For anyone with hesitations about working with professional services, set them aside. It’s absolutely worth the investment.”

Enhance Your Digital Strategy,
Your Way

CallTrackingMetrics is a complement to your everyday tools and digital strategies. We never put marketers in a box. Instead, we give you the flexibility to optimize and automate through a full suite of integrations with platforms like Google Ads, GA4, Salesforce, HubSpot, and more.

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