Unified Cloud Contact Center
Improve the customer experience with intelligent, omnichannel automation and attribution. Your first month is always free.
Improve the customer experience with intelligent, omnichannel automation and attribution. Your first month is always free.
Reduce friction and wait times for your customers and increase conversion rates by conditionally routing calls, texts, chats, and form submissions to the right agents at the right time, based on the rules you set.
Capture and automate actionable data, trends, indicators, and insights from your customer communications. Unlock qualitative data points with tools like call recording, keyword spotting, call whispers, written transcriptions, and automated tagging and scoring.
Align teams around every customer interaction from lead to sale. Different teams can access and share data seamlessly within CTM. Take your strategy to the next level by utilizing automated tools to generate instant communications back to your customers in their preferred method.
Cloud-based software and browser-based softphone that scales with you, without the added costs of hardware. Manage remote staff, access virtual voicemail, and forward calls to any device around the world.
Attribute calls, texts, form fills, and chats back to their original source (online or offline), and down to the keyword level, to help you optimize marketing campaign performance and improve ROI.
Empower your team with tools for success like call queues, manager tools, and live agent performance reporting. Leverage powerful integrations, an open API, and webhooks to sync your data with Salesforce, Google Ads, Data Studio, and more tools you already use.
Discover why more than 100,000 users globally trust CallTrackingMetrics to track and manage their interactions with customers
