The Ultimate Guide to Driving Success in Your Contact Center

Tools to improve agent performance and productivity
contact center e-book

Increase customer satisfaction through empowering your agents.

The benefits of boosting your contact center’s performance extend beyond customer satisfaction, though. The contact center that is efficient and empowers their agents to succeed stands to reduce overall operating costs, increase sales, and also improve their company culture and employee retention.

To achieve both—efficiency and a standout customer experience—contact centers should equip their agents with tools that empower them to anticipate client needs and reduce the amount of time to service their request. Tools like: call transcriptions, intelligent automated routing, and session data that pulls in information from other essential platforms your business uses like Salesforce or Google Ads to give your agents important context when interacting with customers. Manager tools like live coaching and whispers, the ability to join or take over an active call, and real-time agent performance reporting, are also key to enhance performance.

Just fill out the form on this page to get instant access to our guide. Learn the tools and strategies for:
  • Anticipating customer needs
  • Delivering service across multiple communication channels
  • Coaching for sales and support success

We're excited to share our expertise with you

Proactive Customer Service

Reacting to customer needs isn't enough. Use tools like IVRs, queues, and smart routing to get several steps ahead.

Omnichannel Communications

Your customers are everywhere. Your team is everywhere. Learn how to consolidate and scale.

 

Leveling Up Your Workforce

Data and tools to give contact center managers what they need to make impactful coaching and staffing decisions.