Unlock the power
of your customer conversations

Unify your communications across teams and attribute your marketing efforts to drive engagement, prove ROI, and reduce friction in your contact center.

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Increase Sales.
Gain Efficiency.
Drive Revenue.

image_features_lead-management In the market for a cloud contact center solution, or looking to do more than you are today with RingCentral? No matter your industry or business goals, CallTrackingMetrics can work for you. Our fully-customizable suite of lead management and omnichannel communications features helps you drive stronger connections for your business and customers.

When you partner with CTM, you'll reduce costs and find new opportunities in your contact center with custom smart routing and automation, actionable AI conversation insights, closed-loop marketing attribution, no-code tech stack integrations, and more, so you can deliver personalized experiences from lead to sale.

Capture and qualify more leads and turn intelligence into action today with CallTrackingMetrics.

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What Our Customers Are Saying

John Thornton, Black Propeller

“Adding CallTrackingMetrics to our toolkit has not only transformed our business, but we’ve also enjoyed an overall increase in ROI. In fact, since we began utilizing CallTrackingMetrics in 2014, our customer retention has risen by 70 percent.”

Vanessa Rodriguez, Crystal Cruises

“The professional services team was exceptional in activating our partnership very quickly. The process of setting up dynamic numbers insertion and transferring our phone numbers was seamless. We didn’t lose a single call throughout the process, and I always felt I had the support I needed if I had any questions.”

Jason Collar, Viking Pest Control

“The professional services team took care of confirming my set-up was accurate and helped build my account. I would absolutely recommend professional services to a colleague. For anyone with hesitations about working with professional services, set them aside. It’s absolutely worth the investment”

Omnichannel Tools

Track, route, and attribute every call, form, text, and chat on one platform and close the gaps in your data. Align teams around every customer interaction and drive engagement across the buyer's journey. Built to scale.

Conversation Analytics

Powered by AI. Unlock the stories hidden in your customer communications and measure sentiment with recordings, transcriptions, and scoring. Use Keyword Spotting to automate your insights discovery.

Routing & Automation

Engage leads quickly with inbound and outbound smart lead routing and follow-up automation. IVR menus, custom queues, geo routing, and more, so you can start your customer conversations faster.

Agent Activity Reports

Real-time dashboard and analytics to visualize agent activities, including live, missed, and queued calls, available agents, and more. Generate detailed reports and identify areas for improvement.

Enhance Your Digital Strategy,
Your Way

CallTrackingMetrics is a complement to your everyday tools and digital strategies. We never put marketers in a box. Instead, we give you the flexibility to optimize and automate through a full suite of integrations with platforms like Google Ads, GA4, Salesforce, HubSpot, and more.

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Industry Awards and Accolades

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Customer success stories
from businesses like yours

A win in user experience for the home services industry. Finding business success with CTM’s text messaging features. Closed-loop attribution for an agency. Discover all the ways CallTrackingMetrics can solve your business challenges.

Case Studies

Jump Right In and Sign Up for a Plan

With no subscription fee for the first month, you can test and tour the platform for 30 days.

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Unlock the power of your customer conversations

Increase Sales.Gain Efficiency. Drive Revenue.