Surface New Insights with AI & Conversation Intelligence

Quit the guesswork. Call analysis to uncover what your customers really want.

Close Deals Faster.
Drive More Revenue.

Find out what your most valuable customers have in common - and get more of them - with CallTrackingMetrics' conversation intelligence tools. Analyze call recordings, transcriptions, and live conversations. Or, let AskAI do the hard work for you to determine key signals like buyer readiness and intent.

By partnering with CTM, you'll be able to:

Perfect your ad campaigns with real-time call data and automation
Get to the heart of your conversations faster with AI-powered call analysis
Find and remove roadblocks in your sales pipeline
Coach in real-time with whispers, call scripts, and AI insights
Prioritize budget without sacrificing campaign quality or human talent

Ready to dig in, gain an edge over competitors, and nurture leads more effectively? Book your demo now.

Schedule a Personalized Demo

AskAI

Transcriptions

Scoring

Coaching

Artificial intelligence meets conversation intelligence

Simple customizable prompts unlock previously hidden insights, pulled directly from transcriptions. Apply accurate sentiment analysis to calls, identify your ideal audience faster, and weed out low-quality conversations without wasting resources.

AskAI PDF

Call intelligence from transcriptions & recordings

Whether it’s your team or AI doing the work, there’s nothing better than actually listening to your customers to find new opportunities. Use their own words to deliver a better experience, train your team, and trigger personalized follow up.

Call Transcriptions

Call scoring to measure the quality of your leads

Automatically tag and score calls to give both sales and marketing teams a way to report on their success beyond simple volume metrics. Whether the goal is lead scoring or team performance, our conversation intelligence tools have you covered.

Call Scoring

Give your team the opportunity to succeed, learn, and grow

Dynamic scripts and pre-call data set you up for success while live listening tools allow for real-time help during sales calls. Then run back through recordings to prep for the next sales call like a quarterback going through game film.

AI Coaching

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What Our Customers Are Saying

John Thornton, Black Propeller

“Adding CallTrackingMetrics to our toolkit has not only transformed our business, but we’ve also enjoyed an overall increase in ROI. In fact, since we began utilizing CallTrackingMetrics in 2014, our customer retention has risen by 70 percent.”

Vanessa Rodriguez, Crystal Cruises

“The professional services team was exceptional in activating our partnership very quickly. The process of setting up dynamic numbers insertion and transferring our phone numbers was seamless. We didn’t lose a single call throughout the process, and I always felt I had the support I needed if I had any questions.”

Jason Collar, Viking Pest Control

“The professional services team took care of confirming my set-up was accurate and helped build my account. I would absolutely recommend professional services to a colleague. For anyone with hesitations about working with professional services, set them aside. It’s absolutely worth the investment.”

Conversation Intelligence Champions Three Years in a Row

Recognized by Software Reviews not only for the strength of our call analytics features but for creating real value for users, who happen to love using CallTrackingMetrics.

Read the Report

Agency Solution

Maximize ad campaigns and drive better results for your clients. Benefit from agency-driven features like unlimited sub-accounts and users, flexible billing, white labeling, and our partner ecosystem.

Closed-Loop Attribution

Eliminate the conversion blind spot. Assign unique tracking numbers to your campaigns and use our dynamic number insertion (DNI) technology to connect online and offline activities back to their source.

Actionable Reporting

Access an array of reports to help you optimize your marketing efforts and team performance in real time. Discover opportunities and measure ROI with granular data and high-impact insights.

Lead Management

Turn intelligence into action with custom routing, automation, and omnichannel communications tools. Align your teams, personalize customer experiences, and reduce time to conversion.

Enhance Your Digital Strategy,
Your Way

CallTrackingMetrics is a complement to your everyday tools and digital strategies. We never put marketers in a box. Instead, we give you the flexibility to optimize and automate through a full suite of integrations with platforms like Google Ads, GA4, Salesforce, HubSpot, and more.

Book a Demo