Call management features and functions.
In our current digital era, the idea of the phone—of phone calls in particular— feels almost quaint. While businesses are obsessed with their online presence, with shares and click-through rates, many of them have forgotten that the phone is the glue that holds the online and offline worlds together. The phone, far from peripheral, hasn’t gone away. It’s gotten smarter— and, by extension, more important.
The right communication tool can drive more leads, track (and create) conversions, connect customer service calls to the proper agents faster, and provide recording and transcriptions for training, sales, and marketing usage. In other words, the right tool can pull all of your call-related efforts—and arguably your entire operation—together, making your business leaner and more productive.